chicdiy

Transport method （Because coronavirus and peak season will be delayed）

Due to the peak season and coronavirus, logistics have suffered overstock, therefore the transportation will become slower than usual.

Please pay more attention to the logistics information. When the package arrives at your location, we recommend contacting the local post office to avoid returning the package if it has not been signed for a long time. After the package arrived, the recipient could not be contacted for more than 7 days, resulting in the package being destroyed. Please pay attention to the received mail.

Pre-Sale:

Please consult customer service for the delivery time of the pre-sale items.

Standard Shipping : The time required for general transportation to the world is usually around 12-20 days.

Priority shipping(3-7 Days):The global shipping time is generally within 3-7 days, except in exceptional cases.
Express shipping(7-12 Days):The global shipping time is generally within 7-12 days, except in exceptional cases.

Shipping Fees

Free Shipping after discount on orders $69+

Delivery Time

Chicdiy aims to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary.

Processing Time: Normally 3-5 Business Days.(Problem orders will be delayed about 3 days)

Shipping Time (Expedited): Depends on the shipping method you use.

Receiving Time = Processing Time + Shipping Time (Expedited).

Processing Time: The estimated time it takes to process your order.

Shipping Time (Expedited): The estimated time it takes to deliver your order, when you choose expedited shipping method.

Please note that there might be slight changes in the delivery promise during peak period.

In addition, certain uncontrollable factors may affect shipment, such as bad weather, natural disasters, political instabilities, and so on. Please be patient and we will deliver the goods to you as soon as possible.

After the package is sent, please pay attention to the logistics information and mail to ensure that the package can be delivered safely.

Note:Certain countries need to provide a tax registration number to be able to ship goods. Our staff will contact you at that time. Please check your email address.

Delivery will be delayed during holidays, please understand.

Note for taxes:

According to different national policies of various countries, customers need to pay customs taxes when importing goods. Please pay attention to answering customs calls to pay taxes, so as to avoid the situation that the goods stay at the customs and the customer cannot receive the goods.

ORDER TRACKING:

As to the order status and shipping information of your package, you can refer to "Track Your Package" in our website. 

If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.

MISSED DELIVERY

Note: On Mondays - Fridays, our friendly couriers strive to make deliveries happen between 9am - 6pm however timings may vary. So do look out for them!

Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.

Contact us
If you have any questions about shipping and delivery, please contact us:
Email:service@chicdiy.com

About returns and exchanges

Return or exchanged conditions for products with quality problem

About return: Items that can be returned/refunded within 14 days of receiving must follow the criteria as below: 

-Faulty items damaged/broken, or soiled upon arrival.

-Items received in the incorrect size/color (refers to inconsistent with the size and color when you placed the order)

We will not accept returns in the following conditions:

Washed, worn, used, or misused items.

Notice: Slight color difference should be acceptable due to the light and screen.

The following items cannot be returned or exchanged: swimwear, underwear on sale

About exchange: Items with the quality problem can be exchanged within7 days of receiving. (the customer just needs to make up for the shipping fee.)

If it goes beyond 7 days, the customer needs to contact and negotiated with our customer service to determine whether it can be resent. If we agree to resend, the customer needs to pay a certain resend fee. (the resend fee consist of a resending charge and shipping fee.)

Warm tips: Please check the item(s) in time after receiving the parcel, and contact us within 7 days of receiving if you come across a quality problem. In the meantime, please describe which item(s) you like to return or exchange and the reason for your return and exchange. Attach picture(s) for quality problems.

Exchange conditions for products with non-quality problems

Non- quality problems include: the wrong size you choose, style not like, etc.

Exchange process: the customer needs to negotiate with our customer service to determine whether it can be resent and the corresponding resend fee( the resend fee consist of the handling fee and shipping fee.)

Warm tips: To avoid the unnecessary trouble of exchanging, we suggest that every customer confirm the size and style carefully before placing the order.

TAKE SUGGESTIONS

- Professional suggestions will be offered. And our service team will provide you with detailed instructions.

RETURNS THE GOODS

- Put the item(s) in the original packaging and send it through the local post office.

REFUND OR EXCHANGED

- Once we receive your package, we will immediately process the refund or exchange based on our return conditions.

-Returned items must be in unused condition with the original packaging. We do not accept returned items that have been worn, damaged, washed, or altered in any way.

-We do not accept returned items sent back directly without our Return Staff assessment or go signal. Make sure to check returns with our staff first.

-Once the returned merchandise is received your money will be refunded back to you. CHICDIY cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to chicdiy.com. This includes any customs taxes or VAT as well as any return shipping costs you